Refunds for digital purchases and applicable consumer remedies.
Last updated: 25 August 2026
This Refund Policy applies to one-time purchases of digital content made through the Service, including digital currency, Virtual Items and other in-game content.
Nothing in this Policy excludes or limits any rights or remedies available to you under the Australian Consumer Law or other applicable law.
1. Purchase and Delivery
Before completing a purchase, the applicable price, currency and purchased content will be shown to you.
A purchase is completed after the payment is successfully confirmed. Purchased digital content is normally delivered immediately to the relevant account or game data. In some cases, delivery may be delayed due to technical or network issues.
If you have completed a purchase but have not received the purchased content, please contact us through the email and provide your transaction details so that we can investigate the issue.
2. When a Refund May Be Available
You may request a refund or other appropriate remedy if:
a transaction was made without your authorisation;
you were charged more than once for the same purchase;
purchased content was not delivered;
purchased content is materially faulty or does not substantially match its description;
a technical error resulted in an incorrect charge; or
a refund or other remedy is required under applicable law.
Depending on the circumstances, we may provide a refund, replacement, restoration of purchased content or another appropriate remedy.
3. How to Request a Refund
Refund requests should be submitted through the email.
To help us review your request, please provide:
your order or transaction reference;
your account or player identifier, where available;
the date and amount of the purchase;
the purchased item; and
a brief description of the issue.
We may request additional information reasonably needed to verify the transaction and investigate the request.
We aim to acknowledge refund requests within 3–5 business days and will process eligible refunds as soon as reasonably practicable after completing our review.
4. Refunds Not Generally Available
Except where required by applicable law, refunds are generally not available solely because:
you have changed your mind after the digital content has been delivered;
the content has been intentionally used after delivery; or
the purchased content has been used accidentally in the game.
problems caused by an incompatible device or unsupported environment; or
issues resulting from a breach of our Terms of Service.
We may also refuse requests that involve fraud, abuse of the refund process or other misuse of the Service.
5. Payment Processing
Payments may be processed by third-party payment service providers.
Where necessary, we may work with the relevant payment provider to verify a transaction or process a refund. The method and timing of a refund may depend on the original payment method and the relevant payment provider.
6. Governing Law
This Refund Policy is governed by the laws of Australia.
Nothing in this Policy limits any mandatory consumer guarantees, refund rights or other remedies available to you under the Australian Consumer Law or other applicable law.