How we collect, use and protect personal information.
Last updated: 25 August 2026
This Privacy Policy explains how we collect, use and protect personal information when you visit the ZORN TALES website, play the game, contact customer support or use related services.
We aim to handle personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and other privacy laws that apply to our services.
1. Information We Collect
We collect information that we need to operate, maintain and support the Service. Depending on how you use the Service, this may include:
Account information, such as your username, account ID and email address.
Support information, including messages, attachments and records of communications with us.
Gameplay information, such as game progress, settings, preferences, achievements and related service data.
Technical information, such as device type, operating system, language, IP address, app or browser version, approximate location and device identifiers.
Purchase information, such as transaction reference, items purchased, price, currency, purchase time and transaction status. Payment card details are generally processed by our payment service providers and are not stored by us in full.
Cookie and similar technology data used for login, security, preferences, analytics and service performance.
2. How We Use Information
We may use personal information to:
provide and maintain the Service;
save and restore gameplay progress;
process and verify purchases;
respond to customer support requests;
communicate important service-related information;
detect and prevent fraud, cheating, abuse and unauthorised access;
monitor service performance and improve game features and stability;
send promotional communications where permitted by law and, where required, with your consent; and
comply with legal, accounting and other legitimate business requirements.
3. Sharing Information
We do not sell or rent personal information.
We may share personal information with trusted service providers that help us operate and support the Service, including providers of:
hosting and technical services;
analytics and performance monitoring;
customer support;
payment processing; and
fraud prevention and security services.
We may also disclose information where required or permitted by law, including to regulators, law-enforcement authorities, courts or professional advisers.
If our business is reorganized, sold or transferred, personal information may also be transferred as part of that transaction. Any such information will continue to be handled in accordance with applicable privacy requirements.
4. International Data Transfers
Some of our service providers may be located outside Australia. Personal information may therefore be stored or processed in other countries.
Where personal information is handled overseas, we take reasonable steps to protect it in accordance with applicable privacy laws.
5. Cookies and Analytics
The website may use cookies, local storage, pixels and similar technologies to:
keep you signed in;
remember preferences;
understand how the website is used;
measure performance; and
identify and resolve technical issues.
You can manage cookies through your browser or device settings. Disabling certain cookies may affect some website functions.
Where required by law, we will request consent before using non-essential analytics or marketing technologies.
6. Security and Retention
We use reasonable technical and organizational measures to protect personal information from unauthorized access, loss, misuse or disclosure.
No online service can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of personal information.
We retain personal information only for as long as reasonably necessary to provide the Service, resolve disputes, maintain appropriate business records, meet legal obligations or protect our legitimate interests. When information is no longer required, we will delete or de-identify it where reasonably practicable.
7. Children and Age Requirements
The Service is intended for users aged 13 years and over.
We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided personal information, we will take reasonable steps to delete the information and restrict the related account or access, where appropriate.
A parent or guardian who believes that a child under 13 has provided personal information may contact us through the email.
8. Your Privacy Rights
Depending on applicable law, you may have the right to:
request access to personal information we hold about you;
ask us to correct inaccurate, incomplete or outdated information;
request deletion or de-identification of information where permitted by law;
withdraw consent for optional marketing communications; and
make a complaint about how we handle personal information.
We may need to verify your identity before processing a request. Some requests may be refused or limited where permitted by law.
If you have a privacy concern, please contact us at help@zorntales.com. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) or another relevant privacy regulator.
9. Data Breaches
If we become aware of a data breach that is subject to notification requirements under applicable law, we will assess the incident and take the steps required by the Notifiable Data Breaches scheme and other applicable laws.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to the Service, our practices or applicable laws.
Any updated version will be published on this website with a new Last Updated date. Where appropriate, we will take reasonable steps to notify users of material changes.